Main Menu

Recovering from a Crisis or Emergency: Vol. 92


Crisis Recovery K-RTM Certification Training

Recovery Process
Returning to Normal








 Learn about Keys Recovery Process
Learn about Keys Crisis Recovery Training
Learn about Keys EUC (Emotional Urgent Crisis Care)

Recovery is the process that an organization works through to return to normal operations after a traumatic incident. It will not “just happen.” Most are not aware that the last shot fired at Columbine was a year after the first shots. (see The Last Shot Fires)


Emotional Urgent Care (EUC)

Emotional Urgent Care (EUC): Crisis Counseling Training for Staff

Recovery requires just as much planning and preparation as does any other phase of Crisis Management (Emergency Operations). In the International model for Multi-Hazard Crisis/Emergency Response Planning there are seven distinct phases. Recovery is Phase VII. The basic elements of Recovery Planning are:

  1. Identify – Recovery Team Members in advance of a traumatic event and train them.
  2. Develop – specific Crisis/Emergency Recovery Policies and staff them with teams for work-ability and acceptance by the community.
  3. Develop – linkages with outside agencies including state and federal agencies  and cataloged for reference.

In selecting Recovery Team Members, Organization must be diligent to select staff members who can be expected to respond calmly and professionally during Community teaman emergency and who are most likely to follow procedures without undue deviation. At the same time, Recovery Team Members should possess the ability to adapt as situations change. Ideally, the organization team leaders/trainers will be chosen first and trained, then they will select the members of their respective teams and participate in their training. This will insure team cohesion and goal focus during a crisis.Policies concerning Recovery are best developed and staffed long before any crisis or emergency comes. A number of organizations, lacking such polices, have made decisions during the aftermath of a crisis/emergency that were immediately regretted. These decision were based on emotions at the moment, rather than thought out and tested policies. A common example is using organization facilities for a memorial or funeral service, then finding that students and staff are daily brought back to the trauma every time they use those facilities.

The Recovery ProcessAny emergency or crisis at an organization is likely to overwhelm the resources available in-house. This is true of the initial Recovery phase as well. It is important to develop links with all possible sources of help. They will not all work out. Not all will be useful in every situation but it is essential that the Recovery Team has all such linkage information available for rapid response.

Always remember that Recovery starts before an Emergency happens. It starts with proactive planning. The Recovery Team starts to work the plan while the Emergency is still in progress. And finally, Recovery takes as long as it takes. But, it must be worked and guided rather than allowed to just happen.

For help with your Organization‘s Recovery Plan contact Keys (800)504-7355 today!

  • Learn more: Keys’ FREE Knowledge Base Center
  • Learn more:  FREE National Reports
  • Map of School Shootings